Krzhizhanovskogo Street, 24/35, korpus 5, 117218, Moscow, Russia
Tel.: +7 (499) 128-85-19
Fax: +7 (495) 719-07-40
Federal Center of Theoretical and Applied Sociology of the Russian Academy of Sciences
What makes this article relevant is the fact that, given the current context of multiculturalism, the communication process is fundamental for many aspects and functions of the business environment. Ever accelerating processes of integration in the field of economics and business, the population becoming more active in terms of migration, academic mobility – this calls for mastering intercultural communication (ICC) skills, which are gradually gaining more relevance and importance. People are beginning to realize that possessing a certain level of knowledge and skill in the realm of ICC is becoming a necessary component for success in any professional field. The main goal of the presented study is to determine how well prepared today’s students, who in the future are slated to become experts in their respective fields, are for living and functioning in a context of multiculturalism. A precondition for developing multicultural competencies would be the awareness of cultural and national differences, which needs to be based on intercultural sensitivity. This particular aspect was analyzed by the authors with the help of a questionnaire titled “scale of intercultural sensitivity”, developed by G. Chen and J. Starosta. This questionnaire consists of 24 statements and covers 5 factors which its authors attribute to the concept of intercultural sensitivity: involvement in interaction, respect for cultural differences, degree of confidence when communicating, pleasure from interaction, an analytical approach towards conversing. The study was conducted among bachelor and masters degree students at the Nizhny Novgorod campus of the Higher School of Economics in 2017-2019. The following aspects were subject to analysis: attitudes towards cultural traits and people from other nations, self-evaluation of the perception of one’s own and foreign cultures, predicting behavioral reactions when finding oneself in an international environment. In the process of analysis, the dependence was considered between the level of intercultural sensitivity and the respondents’ gender, grade points, experience of interacting with people from foreign cultures. Openness, willingness to communicate and respect towards one’s partner in communication, and conversely suspicion and even prejudice towards people of foreign cultures were all identified within the sample. The results of this study will allow for finding a more efficient approach towards resolving issues associated with enhancing intercultural competencies as part of the education process.
sociology, Intercultural Sensitivity Scale, cross-cultural competence, cross-cultural communication, multiculturalism, cultural values,intercultural sensitivity
Adler N.J. Bartholomew S. Academic and professional communities of discourse: generating knowledge on transnational human resource management. Journal of International Business Studies, 1992: 23:1: 551–569.
Altan M. Intercultural Sensitivity. A study of Pre-service English Language Teachers. Journal of Intercultural Communication, 2018: Vol. 46. Available at: http://immi.se/intercultural/nr46/altan.html (accessed 25.07.2020).
Bae S.Y., Song H. Intercultural sensitivity and tourism patterns among international students in Korea: using a latent profile analysis. Asia Pacific Journal of Tourism Research, 2017: 22: 4: 436–448. DOI: 10.1080/10941665.2016.1276087
Bennett M. J. Towards ethnorelativism: A developmental model of intercultural sensitivity. Paper presented at the Annual Conference of the Council on International Exchange, Minneapolis, 1984.
Bosuwon T. Social Intelligence and Communication Competence: Predictors of Students’ Intercultural Sensitivity. English Language Teaching, 2017: 10: 2. DOI: 10.5539/elt.v10n2p136
Byram M. Assesing Intercultural Competence in Language Teaching. Sprog forum, 2000: 18: 6: 8–13.
Chen G.M., Starosta W.J. Foundations of intercultural communication. Intercultural communication. Vol.12 Landnham, Md. University Press of America, 2005: 340.
Chen G.M., Starosta W.J. Intercultural communication competence: A synthesis. Communication Yearbook, 1996: 19: 353–384.
Chen G.M., Starosta W.J. The development and validation of the intercultural sensitivity scale. Human Communication, 2000: 3: 1–15.
Drandić D. Intercultural Sensitivity of Teachers. Hrvatski Casopis za Odgoj I Obrazovanje = Croatian Journal Educational, 2016: 18: 3: 837–857. DOI:10.15516/cje.v18i3.1751
Fantini A., Tirmizi A. Exploring and Assessing Intercultural. World Learning Publications. 2006. Available at: http://digitalcollections.sit.edu/worldlearning_publications/1(accessed 12.04.2019).
Fritz W., Mollenberg A., Сhen G. M. Measuring Intercultural Sensitivity in Different Cultural Contexts. Intercultural Communication Studies, 2002: 11: 2: 165–176.
Gertsen M.C. Intercultural competence and expatriates. International Journal of Human Resources Management, 1990: 11: 3: 341–362.
Goby P.V. Business communication needs a multicultural perspective. Journal of Business and Technical Communication, 2007: 21:4: 425–437. DOI: 10.1177/1050651907304029
Huang M.L. Research into Assessment of the Intercultural Sensitivity Among University Students of Science and Technology. Sino-US English Teaching, 2013: 10: 2: 110–116.
Ishkineеva F., Ozerova K., Kaveeva A., Akhmetova S., Fursova V. The international nature of modern education: foreign students’ adaptation to Russian universities. Vestnik instituta sotziologii = Bulletin of the Institute of Sociology, 2017: 8: 1: 35–54 (In Russ.). DOI: 10.19181/vis.2017.20.1.444
Klak T., Martin P. Do university-sponsored international cultural events help students to appreciate differences? International Journal of Intercultural Relations, 2003: 27: 445–465. DOI: http://dx.doi.org/10.1016/S0147-1767(03)00033-6
Lebedeva N.M., Luneva O.V., Stefanenko T.G., Martynova M.Y. Training the ethnocultural competence. Moscow,RUPF publ., 2003: 266 (In Russ.)
Leiba-O’Sullivan S. The distinction between stable and dynamic cross-cultural competencies: implications for expatriate training. Journal of International Business Studies, 1999: 30: 4: 709–725.
Lenartowicz T., Johnson J. P., Apud S. Cross-Cultural Competence in International Business: Toward a Definition and a Model. Journal of International Business Studies, 2006: 37: 4: 525–543.
Logashenko Y.A. Intercultural sensitivity of students in a poly-ethnical environment: dissertation for the degree of Candidate of Psychological Sciences. Saint-Petersburg, SPSU publ., 2015: 240.
Matsumoto D., Hwang H. C. Assessing Cross-Cultural Competence: A Review of Available Tests. Journal of Cross-Cultural Psychology, 2013: 44: 6: 849–873. DOI: 10.1177/0022022113492891
Merkin R., Taras V., Steel P. State of the art themes in cross-cultural communication research: a systematic and meta-analytic review. International Journal of Intercultural Relations, 2013: 38: 1–23.
Narolina V. I. Foreign language learning by socio-medical specialists: the culturological component. In: Cross-cultural communication: theory and practice. Part one. Kursk, Moscow, 2009: 67–70 (In Russ.)
Neuliep J. W. Intercultural communication: A contextual approach. 5th ed. London, Sage, 2011: 488
Olson C. L., Kroeger K. R. Global competency and intercultural sensitivity. Journal of Studies in International Education, 2001: 5: 2: 116–137. DOI: 10.1177/102831530152003
Pluzhnik I. L. Developing cross-cultural competence of students majoring in Humanities during professional training: Synopsis of a doctoral thesis (Pedagogical Sciences). Tiumen, 2003 (In Russ.).
Pochebut L. G. Cross-cultural competence as an expression of human relations. Psikhologicheskiy zhurnal = Journal of Pshychology, 2013: 34: 4: 5–15 (In Russ.).
Pomuran N. N., Kirichenko E.N. Developing Intercultural Sensitivity in Students of Linguistics. Vestnik Kemerovskogo gosudarstvennogo universiteta = Bulletin of Kemerovo State University, 2019: Vol. 21: 2: 414–420 (In Russ.). DOI: 10.21603/2078-8975-2019-21-2-414-420
Ruiz-Bernardo P., Ferrández-Berrueco R., Sales-Ciges M.-A. Application of the CIPP model in the study of factors that promote intercultural sensitivity. RELIEVE, 2012: 18: 2. DOI: 10.7203/relieve.18.2.1987
Ruiz-Bernardoa P., Sanchiz-Ruiza M. L., Gil-Gómeza J. Study of intercultural sensitivity among young people in the province of Castellón, Spain. Procedia – Social and Behavioral Sciences, 2014: 132: 318–323.
Ruokonena I., Kairavuoria S. Intercultural Sensitivity of the Finnish Ninth Graders. Procedia – Social and Behavioral Sciences, 2012: 45: 32–40.
Sercu L., Bandura E. Foreign Language Teachers and Intercultural Competence: An International Investigation. Clevedon, Multilingual Matters, 2005.
Straffon D. A. Assessing the intercultural sensitivity of high school students attending an international school. International Journal of Intercultural Relations: 2003: 27: 4: 487–501. DOI: 10.1016/S0147-1767(03)00035-X
Tuchina O. R. The study of tolerance and multicultural competence of modern students. Nauchnye trudy KubGTU = Transactions of Kuban State University of Technologies, 2018: 5: 182–189 (In Russ.).
Zhang R., McCornac D. Intercultural Awareness via Improvements in Intercultural Communication. The Need for Change in Japan. Journal of Intercultural Communication, 2013: 32.
Zhang Y., Han E-J. Comparative Study of Intercultural Sensitivity of College Students in Two Distinctive Institutions in the U.S. Journal of Intercultural Communication Research, 2019: 48: 5: 477–493. DOI: 10.1080/17475759.2019.1662825
Zhou C., Griffiths C. Intercultural Communicative Competence. English Language and Literature Studies, 2011:1(2). DOI:10.5539/ells.v1n2p113